My Blog
The Magic of SOPs: Peace of Mind in Chaos
(Reading time: ~4 minutes) I remember a day, not long ago, when our safari operations were stretched thin. The phones were ringing off the hook, clients were anxious about their itineraries, and I felt my chest tighten with the pressure of every detail I was...
Airlines, Hotels, and the Hidden Power of Service Recovery
(Reading time: 4 minutes) There’s a truth I’ve learned from decades in airlines, hotels, and tourism: perfection isn’t the goal. It’s impossible. What matters is what happens the moment something breaks. A missed pick-up. A lost bag. A wrong room key. That is the...
Run, Don’t Walk: Why Your Body Was Made for More Than a Leisurely Stroll
(Reading time: approximately 3 minutes) Here’s the uncomfortable truth: walking is for people who are afraid of their own bodies. It’s slow. Safe. Comfortable. And that’s exactly why it won’t make you stronger, sharper, or alive in the way your body was designed to...
Getting the Absolute Basics Spot On
(Reading time: 6 minutes) Some truths arrive softly, almost invisible, and yet they change everything. For me, one of those truths is this: getting the absolute basics spot on is often the difference between success and slow unraveling. It sounds boring, unglamorous,...
Why Science Fiction Shapes How I See the Future of Work
(Reading time: 6 minutes) When I think about the future of work, I don’t reach for policy papers or corporate whitepapers. My mind drifts to the bridge of the USS Enterprise, or a rainy neon-lit alley in a dystopian city where AI overlords decide who thrives and who...
Travel, Tourism, and Climate Change: Where Do We Go From Here?
(Reading Time: ~6 minutes) I remember sitting on a cliff on Zanzibar’s eastern coast, watching coral reefs just offshore glinting in turquoise and emerald. I’d snorkeled there a few years earlier and the reef seemed vibrant; now, bleaching patches were plainly...
Eating Well Means Wasting Less: Confronting the Global Food Waste Crisis.
(Reading time: ~4 minutes) I was helping cook for a big community event. After the meal, we packed away leftovers, but still threw away mountains of food — food that was fully edible, just not used. I remember staring at the stack of plates, thinking: “These meals...






